Table of Contents

Process Swissdec responses, dialogs, and replacement reports

Retrieve Swissdec results, answer insurer dialogs, and send replacement reports when necessary. Payroll specialists do this after an ELM or EMA report as soon as results or dialogs are available—and before approving and completing the report.

Prerequisites

  • Swissdec ELM is set up, and the distributor is available.
  • At least one payroll report is dispatched or has the status Contributions Inquired.
  • You have access to Salary Declaration and to the Get Result, dialog processing, and Approve actions.
  • For a replacement report, the corrected employee or payroll data is entered in SwissSalary.

Retrieve a result

  1. Open the Salary Declaration page.
  2. Select the report with the status Dispatched or Contributions Inquired.
  3. Choose Get Result.

SwissSalary updates the status and shows the result by domain and institution.

Field Description
Order Status Current processing status of the report.
Result Status Result of processing by the insurer.
Dialog in Result Specifies whether open insurer dialogs exist.
Error Specifies whether an error occurred.
URL Link to the insurer portal, if available.
Hinweis

Not all insurers respond immediately. Retrieve the result again later if necessary.

Process insurer dialogs

If Dialog in Result is turned on:

  1. Open the Dialogs with Insurer page from the related report.
  2. Select the open dialog. The ELM Dialog Communication page shows:
    • Title: Subject of the dialog.
    • Description: Detailed message from the insurer.
    • ELM Dialog Lines: Fields that require an answer.
  3. Enter the requested information in the dialog lines.
  4. Choose Send Answer.
Wichtig

Answer all open dialogs before you approve the report. Incomplete dialogs block completion.

View report comments

On the Salary Declaration Comments page, you can view all messages exchanged as part of a report. These include both your comments and the insurers' responses.

Create a replacement report

If a report contained incorrect data, you can send a corrected replacement report:

  1. Correct the employee data in SwissSalary.
  2. Open the Declare Salary page.
  3. In the Replacement Message field, select the incorrect original report.
  4. Set up the period and recipients as you would for a regular report.
  5. Send the report.

The replacement report automatically references the original report and informs the insurer that it replaces the previous report.

Tipp

Use Test Case mode to validate the replacement report before the production transmission.

Approve and complete a report

When all domains are answered and all dialogs are complete:

  1. Check that all domains have the status Answered or Confirmed.
  2. Choose Approve.
  3. The status changes to Closed.

Good to know

  • You expect an immediate response from the insurer and don't retrieve it again—open dialogs and corrections remain unprocessed.
  • You approve the report even though Dialog in Result is still open—the case remains professionally incomplete.
  • You send a replacement report without first correcting the employee data—the same rejection is returned.
  • You send a production replacement without first validating it in Test Case mode—incorrect corrections reach the insurer.
  • You check only the order status and overlook the error or portal URL—the actual cause remains unresolved.

See also